In any case, LogMeIn, which had been a pioneer in the Freemium approach since 2003, appears to be on a path to eliminate free services and convert customers to higher-paying services. LogMeIn’s proactive work with customers on this month’s changes could be considered an improvement over last year’s sudden change to LogMeIn Free. Last year MSPmentor put together this list of some free alternatives to LogMeIn Free after the company pulled the plug on the Free version of its remote access service. LogMeIn isn’t the only company that offers such tools.
#LOGMEIN PRO UAC SOFTWARE#
Remote access/remote control software is an essential tool in any managed service provider’s portfolio, enabling providers to take control of a remote user’s computer, normally to troubleshoot and fix problems. LabTech Software CEO Matt Nachtraub teased work on such a tool during his keynote address at IT Automation Nation 2014. Kaseya rolled out a native remote control tool with last year’s platform update. Meanwhile, over the past several years, other RMM companies have introduced or announced plans to introduce their own internal remote access tools within their platforms. And LogMeIn’s line up of offerings and capabilities are looking more like an IT services management suite in and of themselves. It’s worth noting that LogMeIn has an exclusive agreement with remote monitoring and management (RMM) platform provider Continuum to provide remote access capabilities for that company’s software. Remote control: the competitive landscape for MSPs “Others may see an increase, depending on the types of capabilities they are using and the volume of computers managed.” “For some customers, this will mean an absolute reduction in total costs,” he said. He added that while the change may appear as an increase in Central’s price point, it also represents a reduction in Pro seat pricing. “With this change, we looked to simplify that process by taking what had been two separate purchases and merging them into one single SKU and subscription.” Our customers regularly voiced concerns around the inherent complexity in that model,” the spokesman said. Historically, Central customers would be purchasing two SKUs – the Central management console and individual LogMeIn Pro seats, which would be installed on every computer they managed. “One of the biggest changes with this move is the elimination of purchasing individual seats of LogMeIn Pro (for host computers) separate from Central. A spokesman told me that the company introduced three new versions of LogMeIn Central this week, recalibrating what is offered in each version. We reached out to LogMeIn to ask about the pricing changes.
#LOGMEIN PRO UAC WINDOWS#
The Premium version adds One2Many automated task management, alerts and monitoring, antivirus management, Windows updates, ticketing integration, computer inventory, advanced reports and analysis, self-healing alerts, mobile access to alerts, and premium customer support.
#LOGMEIN PRO UAC PLUS#
The Plus version adds file transfer, background access, HD remote access, remote print, and multi-monitor display.
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